Spartner Travel / Sport’n Go — General Terms & Conditions (en Translation)
GENERAL TERMS AND CONDITIONS OF SALE (CGV)

Unofficial English translation for convenience only. In the event of any discrepancy or dispute, the original French version shall prevail.

PREAMBLE – DEFINITIONS

The capitalised terms below, when used for the purposes of interpreting and performing these General Terms and Conditions of Sale (the CGV), shall have the following meanings:

Purchaser
Means the natural or legal person who books, orders or purchases one or more Services (as defined below).

Ticket(s)
Means any document or confirmation granting access to a Service sold by SPARTNER TRAVEL, including in particular:
• Access documents for a passenger transport service;
• Access documents for an accommodation service;
• Access documents for a vehicle rental service.

CGV
Means these General Terms and Conditions of Sale.

Order
Means the purchase process for one or more Service(s) carried out by the Purchaser.

Contract
Means any contract concluded between SPARTNER TRAVEL and the Purchaser setting out the special terms for purchasing one or more Service(s), together with any amendment, substitution, extension or renewal thereof.

Quotation
Means any document issued by SPARTNER TRAVEL detailing the special terms of sale for one or more Service(s) to a Purchaser.

Administrative Fees
Means the handling/processing fees relating to the issuance of Ticket(s).

Package Travel
Means the combination of at least two different types of Travel Services for the purpose of the same trip or holiday, lasting more than twenty‑four (24) hours or including an overnight stay, under the conditions provided for in Article L.211‑2 of the French Tourism Code.

Identity Document
Means any valid document issued by a French or foreign authority, including the holder’s given names, surname, nationality, date of birth and photograph.

Delivery
Means dispatch to the Purchaser of the Ticket(s) ordered.

Parties
Means collectively the Purchaser and SPARTNER TRAVEL (the “Parties”) and individually the Purchaser or SPARTNER TRAVEL (a “Party”).

Holder
Means any natural person—whether or not they are the Purchaser—taking part in one or more Services and, in particular, any person holding a Ticket granting access to one or more Service(s).

Service Provider
Means all providers and suppliers engaged by SPARTNER TRAVEL to participate in providing the Service(s), including but not limited to rail carriers, airlines, hoteliers, tour operators, vehicle rental companies and insurance companies.

Service(s)
Means any Travel Service or Package Travel sold by SPARTNER TRAVEL, the characteristics of which are defined in the Contract or the Quotation sent by SPARTNER TRAVEL to the Purchaser.

Price
Means the total price of the Service(s) and/or Ticket(s) forming the subject of the Order as stated in the Contract or on the Quotation. This amount is inclusive of all taxes and excludes any applicable Administrative Fees.

Travel Service
Means any travel service within the meaning of Article L.211‑2 of the French Tourism Code.

Website
Means the website operated by SPARTNER TRAVEL to promote its activities and services, currently accessible at spartner‑travel.com.

SPARTNER TRAVEL
Means SPARTNER, a simplified joint‑stock company (SAS) with share capital of €37,128, registered with the Lyon Trade and Companies Register (RCS) under number 431 464 395, whose registered office is at 184, cours Lafayette, 69003 Lyon, France; EU VAT No. FR74431464395; IATA accreditation No. 20256563; registration in the French Register of Travel and Holiday Operators (LIC) IM069100032; holder of a financial guarantee with APST (Association Professionnelle de Solidarité du Tourisme) and a professional liability insurance policy with Allianz IARD.

ARTICLE 1 – PURPOSE OF THE CGV

The CGV set out the conditions under which (i) any Purchaser acquires from SPARTNER TRAVEL, or from one of its Service Providers, one or more Services, and (ii) any Holder accesses one or more Services. They apply to every Purchaser and every Holder.

ARTICLE 2 – APPLICATION OF THE CGV

The CGV apply by operation of law to any Order placed by a Purchaser with SPARTNER TRAVEL on the basis of an Order formalised by signing any separate Contract or Quotation concluded between SPARTNER TRAVEL (or one of its designated Service Providers) and the Purchaser, the main or ancillary purpose of which is the sale of one or more Services.

Any contrary terms, in particular purchasing terms, are unenforceable against SPARTNER TRAVEL. In the event of a conflict between the CGV and the provisions of any specific agreement (notably any Contract or Quotation) concluded between SPARTNER TRAVEL and the Purchaser, the relevant provision of the specific agreement shall prevail over that of the CGV.

The CGV, together with all contractual information mentioned on the Website, are drafted in French. In the event of any translation and any discrepancy between the French version and a foreign‑language translation, only the French version shall be taken into account.

For the Purchaser’s information, Article 24 below reproduces the provisions of the French Tourism Code applicable to the organisation and sale of trips or stays (Articles L.211‑2 and R.211‑3 to R.211‑12 of said Code).

ARTICLE 3 – AVAILABILITY AND ENFORCEABILITY OF THE CGV

The CGV are made available to each Purchaser on the Website, where they can be viewed and downloaded directly; they may also be provided upon simple request by email sent to: hello@spartner‑travel.com.

The Purchaser declares that they have full legal capacity to place the Order.

Any Order implies the Purchaser’s full and unreserved acceptance of the CGV. To evidence such acceptance, the Purchaser signs the Contract or the Quotation. Failing acceptance, the Order will not be validated and cannot be processed.

The rights and obligations set out in the CGV are transferable propter rem and as of right to any Holder.

ARTICLE 4 – AMENDMENT OF THE CGV

SPARTNER TRAVEL reserves the right to amend the CGV at any time. In such cases, the CGV applicable are those in force on the date of the Order.

ARTICLE 5 – CGV CLAUSES

The nullity of any contractual clause shall not entail the nullity of the CGV.

Temporary or permanent non‑enforcement by SPARTNER TRAVEL of one or more clauses of the CGV shall not be construed as a waiver by it of said clauses or of any other clauses of the CGV, which shall continue to have full effect.

Failure by one Party to enforce, in the future, any obligation referred to in these CGV shall not be interpreted as a waiver of the obligation in question.

ARTICLE 6 – SERVICES / TICKETS
6.1 – Presentation / Pre‑contractual Information

The Services offered for sale and presented by Contract or Quotation each include a prior presentation setting out all of their characteristics to the Purchaser in accordance with Articles L.211‑8 and R.211‑4 of the French Tourism Code.

All pre‑contractual information provided to the Purchaser forms an integral part of the Contract or the Quotation and may not be changed unless the Parties expressly agree otherwise.

SPARTNER TRAVEL alone decides on the marketing arrangements for Services and Tickets, and on the number of Services and Tickets available for each marketing arrangement.

Where a Purchaser orders several distinct Services, it is the Purchaser’s responsibility, where applicable, to ensure consistency between them (dates, times, time differences, connection times, distances).

SPARTNER TRAVEL shall not be liable in the event of any inconsistency between Services that were the subject of separate Orders by a Purchaser.

6.2 – Order

Services are purchased by the Purchaser signing the Quotation or by the Parties signing the Contract.

SPARTNER TRAVEL reserves the right to refuse any Order and to provide any Service or Ticket to any Purchaser and/or Holder who has committed any of the acts set out in Article 16 of the CGV, or who has an outstanding payment.

The Contract or the Quotation expressly sets out all specific requests by the Purchaser for each Service that are accepted by SPARTNER TRAVEL, including any requests concerning the presence or participation of minors or of persons with disabilities during one or more Services, and requests relating to the transport of equipment.

Tickets state the name of the Purchaser (natural or legal person) and, where SPARTNER TRAVEL or its Service Provider so decides, the name of the Holder (the person identified by the Purchaser as the beneficiary of the Ticket).

Each Ticket may benefit only a single Holder and each Holder is responsible for their Ticket.

SPARTNER TRAVEL shall not be liable for any loss or damage arising, in particular, from an error in the address given at the time of the Order, an error in the identification data provided by the Purchaser (notably regarding the identity of Holders), failure of communication lines and/or the internet network, the Purchaser’s inability to download the Ticket and/or loss of any mail/email and, more generally, issues causing the loss of any data.

In addition, the Purchaser is invited to check whether emails relating to their Orders have been received in the “Spam” folder of their email inbox.

6.3 – Order changes by the Purchaser

Where possible and subject to availability, SPARTNER TRAVEL will use its best efforts to accommodate any request by the Purchaser to change an Order before the start of performance of the Service(s) covered by the Order; it being specified that any change to an Order by the Purchaser after validation is subject to SPARTNER TRAVEL’s discretionary acceptance.

In any event, any change in the number of Services or Tickets requested and accepted by SPARTNER TRAVEL will give rise to a new Contract or a new Quotation reflecting the changes requested by the Purchaser and the corresponding change in the Price.

Any Ticket issued to the Purchaser pursuant to these CGV is non‑refundable and may be changed only under the conditions set by SPARTNER TRAVEL’s Service Provider(s) in their own terms of sale. Where the Service Provider’s terms allow a Ticket to be changed, such change will be invoiced accordingly by SPARTNER TRAVEL or its Service Provider to the Purchaser.

The Purchaser agrees that any cancellation of a Holder’s participation in any Service and any change to a Service shall give rise to the payment by the Purchaser to SPARTNER TRAVEL of compensation equal to one hundred percent (100%) of the cancellation and/or change fees charged to SPARTNER TRAVEL by its Service Provider.

SPARTNER TRAVEL shall not, however, be liable in the event the Purchaser is unable to change the Order for any reason whatsoever.

6.4 – Changes to the Contract or Quotation by SPARTNER TRAVEL

Where the Purchaser is not a consumer within the meaning of the French Consumer Code (notably its preliminary article), SPARTNER TRAVEL reserves the right to amend the Contract or the Quotation before the start of the Service, provided that such amendment is minor (such as replacement of a Service or Ticket by a Service or Ticket under equivalent conditions and of the same category), subject to informing the Purchaser as soon as possible and on a durable medium.

In accordance with Article L.211‑13 of the French Tourism Code, if, before the start of the Service, an external event beyond SPARTNER TRAVEL’s control makes it impossible to perform all or part of one or more Services provided for in the Contract or Quotation concluded with the Purchaser, SPARTNER TRAVEL will inform the Purchaser as soon as possible and will offer a Service of equivalent quality and Price. If the Purchaser refuses, the Purchaser may, by way of exception to Article 9.1 of these CGV, terminate the Contract or Quotation without fees and without any compensation being due to SPARTNER TRAVEL.

6.5 – Formalities / Authorisations

Unless otherwise agreed between the Parties, it is the Purchaser’s responsibility to complete and bear the cost of all steps, formalities and checks required to comply with any legislation and/or regulations applicable in any territory and to gain access to any territory by any means whatsoever (including, without limitation, any police, health or customs legislation or regulations) concerned by a Service, and to enable the travel and participation of any person or Holder (whether a French national or not) in a Service or the delivery of any equipment to the place of that Service.

SPARTNER TRAVEL shall not be liable if any person or Holder is unable to take part in a Service due to failure to meet any required steps, formalities or checks, and the Purchaser alone shall bear any penalties incurred as a result and shall not be entitled to any refund of any kind on that account.

6.6 – Minors

Before the start of the Service, the Purchaser must notify SPARTNER TRAVEL in writing of all information enabling direct contact to be established with any minor who is the Holder of a Ticket for a Service.

6.7 – Persons with disabilities

The Purchaser must inform SPARTNER TRAVEL of the presence of any Holder or beneficiary of a Service who has a disability and holds a disability card or priority card, within thirty (30) days before the start of the Service.

SPARTNER TRAVEL will use its best efforts to take appropriate measures to enable such Holder or beneficiary with a disability to participate in the Service, in accordance with Article 6.4 of these CGV. It is expressly specified, however, that SPARTNER TRAVEL’s liability may not in any case be incurred due to the impossibility for a person with a disability to take part in all or part of the Service.

6.8 – Capacity

It is the Purchaser’s responsibility to ensure the capacity and aptitude (physical and mental) of each Holder to participate in all or part of a Service as described in the Contract and/or the Quotation.

SPARTNER TRAVEL shall not be liable in the event of total or partial incapacity of any person or Holder to participate in a Service whose conditions and arrangements were brought to the Purchaser’s attention in the Contract and/or the Quotation. The Purchaser alone shall bear all consequences of the impossibility for a Holder to participate in all or part of a Service due to their total or partial incapacity and shall not be entitled to any refund of any kind on that account.

ARTICLE 7 – PRICE
7.1 – Price

The Price of the Service(s) is expressly stated in the Contract or on the Quotation, inclusive of all taxes.

Unless otherwise stated, all Services and/or Tickets listed in the Contract or the Quotation are included in the Price. Conversely, the Price stated in the Contract or on the Quotation never includes performance of any Service and/or issuance of any Ticket that is not expressly provided for in the Contract or the Quotation.

Administrative Fees may be added to each Order, according to a fee schedule to be specified to the Purchaser prior to validation of their Order for approval.

SPARTNER TRAVEL reserves the right to change the amount of Administrative Fees at any time, while guaranteeing the Purchaser the application of the Administrative Fees in force on the day of the Order.

7.2 – Payment of the Price by the Purchaser

Unless otherwise provided in the Contract or in the Quotation, the Purchaser shall pay fifty percent (50%) of the Price upon signature of the Contract or the Quotation.

The balance of the Price shall be paid by the Purchaser no later than thirty (30) days before the start of the Service covered by the Contract or the Quotation.

All payments by the Purchaser to SPARTNER TRAVEL shall be made by bank transfer or bank card to the account designated by SPARTNER TRAVEL for this purpose.

If the Purchaser fails to comply with these payment deadlines, the Order may be cancelled by SPARTNER TRAVEL upon simple notice to the Purchaser by any means. SPARTNER TRAVEL shall be entitled to invoice the cancellation fees referred to in Article 9.1 of these CGV. Any payment incident will automatically result in refusal of the Order.

The Purchaser acknowledges and expressly accepts that a bank card guarantee may be requested by SPARTNER TRAVEL or by any of the Service Providers in order to cover any service not provided for in the Contract or the Quotation and any damage caused by the Purchaser or a Holder during performance of the Service(s).

7.3 – Price changes by SPARTNER TRAVEL

In accordance with Articles L.211‑12 and R.211‑8 of the French Tourism Code, SPARTNER TRAVEL may unilaterally change the Price, upwards or downwards, where such change results from a variation in transport costs due to the cost of fuel or other energy sources, the level of taxes or fees imposed, or exchange rates applicable to the Services set out in the Contract or the Quotation, up to twenty (20) days before the start of the Service.

Any Price change shall give rise to the issuance of a new invoice (or, where applicable, a credit note) by SPARTNER TRAVEL, together with a justification and a calculation of the increase applied, on a durable medium, and shall be payable by the Purchaser before the start date of the Service.

The Purchaser must notify SPARTNER TRAVEL of their intention to accept or refuse this Price change within seven (7) days (silence constituting acceptance) from receipt of the corresponding invoice. Any refusal by the Purchaser will be deemed a termination of the Contract and/or the Quotation in accordance with Article 9.1 of these CGV and will result in the payment of the corresponding termination fee.

If the Purchaser fails to pay the amount corresponding to this Price change, the Order may be cancelled by SPARTNER TRAVEL upon simple notice to the Purchaser by any means. SPARTNER TRAVEL shall be entitled to invoice the cancellation fees referred to in Article 9.1 of these CGV.

7.4 – Price adjustment for non‑conformity

If any of the Services are not performed in accordance with the Contract or the Quotation and such total or partial non‑performance is not attributable to the Purchaser and/or to any of the Holders, and subject to being informed by the Purchaser as soon as possible, SPARTNER TRAVEL will use its best efforts to remedy or to have its Service Provider(s) remedy the non‑conformity, unless this is impossible or would entail disproportionate costs having regard to the importance of the non‑conformity and the value of the Services concerned.

If SPARTNER TRAVEL and/or its Service Providers do not remedy the non‑conformity or if the Purchaser refuses the proposed changes, the Purchaser may request a Price reduction and, where separate damage is suffered, claim damages in accordance with Articles L.211‑16 and L.211‑17 of the French Tourism Code.

ARTICLE 8 – TRANSPORT / ACCOMMODATION
8.1 – Transport

SPARTNER TRAVEL’s liability may not substitute for that of French or foreign carriers providing the transport or transfer of passengers and their baggage.

In air transport, where a flight or air transfer is operated by a carrier subject to the international IATA regulations, SPARTNER TRAVEL acts as agent for the carrier, which remains solely responsible for performing the transport in respect of both Holders and their baggage.

If a transport or transfer is operated by a carrier not subject to IATA international regulations, SPARTNER TRAVEL acts as agent for the Purchaser, and the transport also remains the sole responsibility of the carrier.

In rail and maritime transport, each carrier likewise remains solely responsible for performance of the transport.

The provisions of this Article 8 apply in particular, without limitation, to any change, cancellation, refund or compensation request and to any damage of any kind relating to transport and/or transfer.

All information relating to the carrier will be communicated to the Purchaser by SPARTNER TRAVEL when the Contract or Quotation is concluded or no later than three (3) days before the start date of the Service.

SPARTNER TRAVEL shall not, however, incur any liability in the event of any change whatsoever relating to the carrier after the Contract is concluded, including any change beyond its control. Any change regarding the carrier after the Contract is concluded will be communicated to the Purchaser as soon as possible.

It is therefore the Purchaser’s responsibility to obtain information from the carrier(s) involved in performing the Services, to comply with the various regulations that may be applied by such carrier(s), to meet all related obligations and to bring all such information to the attention of the Holder(s) so that they can comply with them.

8.2 – Accommodation

Every Purchaser and every Holder acknowledges having read and agrees to comply and to ensure compliance, without reservation, by any person under their authority, with all the rules laid down by the Service Provider(s) responsible for their accommodation as part of a Service.

Prices relating to an accommodation Service are calculated by number of nights and not by days. A “night” means the period during which a room is made available. The Purchaser acknowledges and accepts that, in the case of a late arrival or an early departure, the first and/or last night shall be shortened and no refund or compensation shall be due by SPARTNER TRAVEL.

ARTICLE 9 – TERMINATION OF THE CONTRACT AND/OR QUOTATION
9.1 – Termination by the Purchaser

Unless otherwise provided in the Quotation and/or the Contract, where the Purchaser is not a consumer within the meaning of the French Consumer Code (notably its preliminary article), the Purchaser may terminate the Contract and/or the Quotation at any time before the start of the Service that is the subject of the Contract and/or Quotation, subject to payment of a termination fee to SPARTNER TRAVEL as follows:

• Termination by the Purchaser more than ninety (90) days before the start of the Service will result in payment to SPARTNER TRAVEL of a fee equal to fifty percent (50%) of the Price stated in the Contract/Quotation. If this amount has already been paid by the Purchaser, it shall remain permanently acquired by SPARTNER TRAVEL;

• Termination by the Purchaser between ninety (90) and sixty (60) days before the start of the Service will result in payment to SPARTNER TRAVEL of a fee equal to sixty percent (60%) of the Price stated in the Contract/Quotation. If this amount has already been paid by the Purchaser, it shall remain permanently acquired by SPARTNER TRAVEL;

• Termination by the Purchaser between sixty (60) and thirty (30) days before the start of the Service will result in payment to SPARTNER TRAVEL of a fee equal to seventy‑five percent (75%) of the Price stated in the Contract/Quotation. If this amount has already been paid by the Purchaser, it shall remain permanently acquired by SPARTNER TRAVEL;

• Termination by the Purchaser between thirty (30) and fifteen (15) days before the start of the Service will result in payment to SPARTNER TRAVEL of a fee equal to ninety percent (90%) of the Price stated in the Contract/Quotation. If this amount has already been paid by the Purchaser, it shall remain permanently acquired by SPARTNER TRAVEL;

• Termination by the Purchaser within the fifteen (15) days prior to the start of the Service will result in payment to SPARTNER TRAVEL of a fee equal to one hundred percent (100%) of the Price stated in the Contract/Quotation. If this amount has already been paid by the Purchaser, it shall remain permanently acquired by SPARTNER TRAVEL.

Any termination by the Purchaser must be notified to SPARTNER TRAVEL by registered letter with acknowledgement of receipt. Termination takes effect upon receipt of such notification by SPARTNER TRAVEL. The date of receipt is used to calculate the termination fee.

By way of exception, the Purchaser has the right to terminate the Contract and/or the Quotation before the start of the Service without termination fees if unavoidable and extraordinary circumstances occurring at or in the immediate vicinity of the place where the Service is to be performed have significant consequences for performance of the Contract and/or the Quotation or for the transport of passengers to the place of the Service. In such case, the Purchaser is entitled to a full refund of payments made, without any additional compensation being due.

The sale of Services by SPARTNER TRAVEL constitutes a service relating to accommodation other than residential accommodation, goods transport services, car rental, catering or leisure activities that must be provided on a specific date or during a specific period. Consequently, the right of withdrawal provided for in Article L.221‑18 of the French Consumer Code does not apply (Article L.221‑28, 12° of the same Code), which the Purchaser acknowledges and accepts.

9.2 – Termination by SPARTNER TRAVEL

In accordance with Article L.211‑14 of the French Tourism Code, if, before the start of the Service, SPARTNER TRAVEL is prevented from performing the Contract or the Quotation due to unavoidable and extraordinary circumstances, SPARTNER TRAVEL will notify the Purchaser of the termination of the Contract or the Quotation as soon as possible and will refund to the Purchaser the Price paid, with no other compensation being due.

ARTICLE 10 – LIABILITY
10.1 – Principle

SPARTNER TRAVEL is responsible for proper performance of all Services provided for in the Contract or the Quotation. It is also required to provide appropriate help and assistance to the Purchaser and to any Holder of a Ticket or participant in a Service, in accordance with Article L.211‑16 of the French Tourism Code.

Where the Purchaser is not a consumer within the meaning of the French Consumer Code (notably its preliminary article), any limitation to the scope of SPARTNER TRAVEL’s liability due to the application of an international convention within the meaning of Article L.211‑17 IV of the French Tourism Code may nevertheless be invoked by SPARTNER TRAVEL in respect of any loss suffered by a Purchaser or a Ticket Holder, which the Purchaser expressly acknowledges and accepts.

In any event, SPARTNER TRAVEL’s liability in respect of a Service may not give rise to compensation exceeding three (3) times the Price. This limit shall not apply in the event of bodily harm or loss caused intentionally or by negligence and suffered by the Purchaser or a Holder in connection with a Service.

10.2 – Limitation

SPARTNER TRAVEL’s liability may in no case be incurred due to events constituting force majeure or due to a third party (external cause), notably—but not exclusively—in the event a Service is cancelled.

Events expressly constituting force majeure (which the Purchaser expressly accepts) include bad weather, the occurrence or resurgence of epidemics (including Covid‑19), strikes, regulatory changes or decisions by a competent authority.

Where the Purchaser is not a consumer within the meaning of the French Consumer Code (notably its preliminary article), SPARTNER TRAVEL shall not be liable in the event of non‑performance or improper performance of the Contract or the Quotation due either to the Purchaser, to a third party to the Contract or Quotation, or to force majeure.

Where the Purchaser is not a consumer within the meaning of the French Consumer Code (notably its preliminary article), no refund or compensation shall be made in connection with goods, products and/or services purchased from a third party, for any reason whatsoever.

As provided in Article 8 of these CGV, SPARTNER TRAVEL’s liability may not substitute for that of French or foreign carriers providing the transport or transfer of passengers and their baggage.

ARTICLE 11 – ASSIGNMENT OF THE CONTRACT

In accordance with Article L.211‑11 of the French Tourism Code, up to thirty (30) days before the start of the Service, the Purchaser may assign any Contract or Quotation relating to that Service to any third party that meets all the conditions applicable to the Contract or the Quotation.

The Purchaser must, by registered letter with acknowledgement of receipt, promptly notify SPARTNER TRAVEL of the name and address of the third‑party assignee and provide all documents proving that the latter meets all the conditions applicable to the Contract or the Quotation.

In the event of assignment, where the Purchaser is not a consumer within the meaning of the French Consumer Code (notably its preliminary article), the Purchaser and the third‑party assignee of the Contract and/or the Quotation shall remain jointly and severally liable to SPARTNER TRAVEL for payment of the Price and for any fees, charges or additional costs possibly incurred by SPARTNER TRAVEL as a result of such assignment.

By way of exception, all insurance contracts referred to in Article 12 of these CGV may not be assigned by the Purchaser, which the Purchaser expressly acknowledges and accepts.

ARTICLE 12 – INSURANCE

Unless expressly stated otherwise in the Contract or on the Quotation, no insurance is included in the Price.

SPARTNER TRAVEL therefore recommends that each Purchaser take out an insurance policy covering certain financial consequences of certain cases of inability to participate in a Service or of damage suffered during a Service.

To this end, at the Purchaser’s specific request, the Contract or Quotation may provide the option for the Purchaser to take out insurance policy(ies) covering all or part of the risks relating to (i) cancellation of participation by one or more Ticket Holders, or (ii) potential assistance and/or repatriation costs for one or more Ticket Holders.

The general terms applicable to such insurance policies are available on express request by the Purchaser.

In all cases, only the relevant insurance company(ies) shall be liable to the Purchaser for performance of said policies and, if the Purchaser takes out an insurance policy, the Purchaser is informed that (i) SPARTNER TRAVEL is merely a distributor of an insurance solution that will bind the Purchaser to the insurance company or its representative, (ii) the insurance services are offered by the insurance company (the Purchaser therefore contracts with the insurance company and is subject to all of its contractual terms), and (iii) any claim must be made directly to the representative of the insurance company concerned, in accordance with the terms of the insurance policy, without SPARTNER TRAVEL being in any way required to take part in such steps or incurring any liability in this respect, since it acts solely as a distributor.

ARTICLE 13 – CONDUCT DURING A SERVICE

Every Purchaser and every Holder acknowledges having read and agrees to comply and to ensure compliance by minors under their parental authority, without reservation, with the CGV, the Contract and the Quotation, together with all legal and regulatory provisions applicable to the Services.

Every Purchaser and every Holder undertakes in particular to hold SPARTNER TRAVEL harmless from all consequences of any breach of the aforementioned rules attributable to them.

ARTICLE 14 – CANCELLATION OF SERVICES / TICKETS BY SPARTNER TRAVEL

Any breach by the Purchaser or by a Holder of any provision of the CGV shall expose such person to the immediate termination, by operation of law and without prior formalities, of their Order. In such case, the Purchaser/Holder will be refused access to the Service, without prejudice to SPARTNER TRAVEL’s right to claim damages.

ARTICLE 15 – INTUITU PERSONAE

The Purchaser acknowledges that SPARTNER TRAVEL sells the Service(s) and Ticket(s) to them in consideration of their identity and declarations. Consequently, the Purchaser warrants the accuracy of the information requested concerning their situation and that of any Holders.

ARTICLE 16 – INTELLECTUAL PROPERTY RIGHTS

All trademarks, illustrations, images, logos and slogans used to promote and sell the Tickets, Services and related items are and shall remain the exclusive property of SPARTNER TRAVEL and/or its partners.

Any total or partial reproduction, modification or use of such trademarks, illustrations, images, logos and slogans, for any purpose and on any medium whatsoever, by any Purchaser or Holder, without SPARTNER TRAVEL’s prior express consent, is strictly prohibited.

ARTICLE 17 – CUSTOMER SERVICE / AFTER‑SALES

Any questions relating to the purchase and use of a Service or Ticket, or to the application or interpretation of a Contract, Quotation or these CGV, may be addressed by email to: hello@spartner‑travel.com.

ARTICLE 18 – PERSONAL DATA

Any personal data of the Purchaser that may be collected by SPARTNER TRAVEL under a Contract, Quotation and/or Ticket shall be processed in compliance with (i) the French law of 6 January 1978, and (ii) the EU General Data Protection Regulation of 25 May 2018.

For this purpose, the Purchaser authorises SPARTNER TRAVEL to collect their personal data and to process it for the provision of the Services.

Any personal data collected may be processed by SPARTNER TRAVEL for commercial purposes and for the organisation of one or more of the Services.

In accordance with applicable regulations, every Purchaser has the right to access, rectify, erase and port their personal data and the right to object, on legitimate grounds, to its processing.

ARTICLE 19 – INDEPENDENCE OF THE PARTIES

Neither Party may make any commitment in the name of and/or on behalf of the other Party. Moreover, each Party remains solely responsible for its statements, commitments, services, products and personnel.

ARTICLE 20 – GOVERNING LAW / DISPUTES
20.1 – Governing law

These CGV are governed by French law.

20.2 – Amicable complaint

Any complaint relating to the purchase or use of a Ticket or a Service, or to the application or interpretation of a Contract, Quotation or these CGV, must be brought to the attention of SPARTNER TRAVEL by email sent to hello@spartner‑travel.com, or by registered mail sent to: 184, cours Lafayette – 69003 LYON (France).

20.3 – Mediation request

If the above amicable complaint is unsuccessful and where the Purchaser is a consumer within the meaning of the French Consumer Code (notably its preliminary article), the Purchaser is informed that they may also refer the matter to the Médiateur Tourisme et Voyage (Tourism & Travel Mediator) under the conditions set out on: www.mtv.travel.

SPARTNER TRAVEL remains free to accept or refuse recourse to mediation and, in the event of mediation, to accept or refuse the solution proposed by the mediator.

20.4 – Litigation

In the event of a dispute not resolved amicably and subject to mandatory public‑policy provisions on jurisdiction, any dispute relating to the interpretation or performance of these CGV shall fall within the exclusive jurisdiction of the French courts.

ARTICLE 21 – APPLICABLE LEGAL PROVISIONS

The combination of travel services offered by SPARTNER TRAVEL is a package within the meaning of Directive (EU) 2015/2302 and Article L.211‑2 II of the French Tourism Code.

Accordingly, the Purchaser benefits from all rights granted by the European Union that apply to packages, as transposed into the French Tourism Code.

SPARTNER TRAVEL shall be fully responsible for the proper performance of the package as a whole.

Furthermore, as required by law, SPARTNER TRAVEL has protection in place to refund all payments and, if transport is included in the package, to ensure repatriation in the event it becomes insolvent.

Key rights under Directive (EU) 2015/2302 as transposed into the Tourism Code

• Travellers will receive all essential information about the package before concluding the package travel contract.
• The organiser and the retailer are responsible for the proper performance of all travel services included in the contract.
• Travellers receive an emergency telephone number or contact details of a contact point where they can reach the organiser or retailer.
• Travellers may transfer their package to another person, giving reasonable notice and possibly subject to additional fees.
• The price of the package may be increased only if specific costs increase (e.g., fuel prices) and if this possibility is expressly provided for in the contract, and in any case not less than twenty (20) days before the start of the package. If the price increase exceeds eight percent (8%) of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to increase the price, the traveller is entitled to a price reduction in the event of a decrease in the corresponding costs.
• Travellers may terminate the contract without paying termination fees and receive a full refund of payments made if any of the essential elements of the package, other than the price, is significantly changed. If, before the start of the package, the professional responsible for the package cancels it, travellers are entitled to a refund and compensation, where appropriate.
• Travellers may terminate the contract without paying termination fees before the start of the package in the event of unavoidable and extraordinary circumstances, e.g., serious security problems at the destination likely to affect the package.
• In addition, travellers may at any time before the start of the package terminate the contract upon payment of appropriate and justifiable termination fees.
• If, after the start of the package, significant elements of it cannot be provided as agreed, appropriate alternative services must be offered to travellers at no extra cost.
• Travellers may terminate the contract without paying termination fees when the services are not performed in accordance with the contract, this substantially affects the performance of the package and the organiser fails to remedy the problem.
• Travellers are also entitled to a price reduction and/or compensation in the event of non‑performance or improper performance of the travel services.
• The organiser or retailer must provide assistance if the traveller is in difficulty.

If the organiser or retailer becomes insolvent, payments made will be refunded. If the organiser or retailer becomes insolvent after the start of the package and if transport is included in the package, travellers’ repatriation is guaranteed.

SPARTNER TRAVEL has taken out insolvency protection with APST. Travellers may contact this body on +33 (0)1 44 09 25 35 or info@apst.travel if services are refused due to SPARTNER TRAVEL’s insolvency.

Directive (EU) 2015/2302 as transposed into French law can be consulted on the Legifrance website.

Extracts of the French Tourism Code (informative translation)

Article L.211‑2 (definition of package travel):
A package is a service that: (1) results from the prior combination of at least two operations respectively concerning transport, accommodation or other tourist services not ancillary to transport or accommodation and representing a significant part of the package; (2) exceeds twenty‑four (24) hours or includes an overnight stay; (3) is sold or offered for sale at an all‑inclusive price.

Articles R.211‑3 to R.211‑12 (pre‑contractual and contractual information; contract content; assignment; price revision; modification and cancellation before and after departure; mandatory reproduction of these provisions):
These articles set out, in particular, the obligation to provide written pre‑contractual information (which may be provided electronically), the mandatory mentions in the contract (identity of the seller, guarantor and insurer; destination(s); transport; accommodation; itinerary; included services; total price and any taxes/fees; payment schedule; special conditions; complaints procedure; deadlines for cancellation in case of insufficient participants; insurance information; assignment terms; provision of local contact details; departure/arrival times), the Purchaser’s right to assign the contract to a third party meeting the same conditions, the rules for revising prices within the limits of Article L.211‑12, the Purchaser’s options in case of significant modification or cancellation by the seller before departure, and the seller’s obligations to offer replacement services or to ensure the Purchaser’s return if a preponderant share of the services cannot be provided after departure.

Note: The above is a faithful but non‑official translation of statutory extracts for ease of reading. For full legal effect, consult the French originals on Legifrance.